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Legal

1 INFORMATION ABOUT US

www.loxwoodmeadworks.com (“Our Site”) is operated by Loxwood Meadworks Limited (“we,” “us” or “Loxwood”). We are registered in England and Wales under company number 11404210 and with our registered office and main trading address at Loxwood Meadworks ltd. Baynards Manor Close, Baynards Lane, Rudgwick, RH12 3AD.

2 USE OF OUR SITE

2.1 By using Our Site you agree to be legally bound by these terms, which shall take effect immediately on your first use of Our Site. If you do not agree to be legally bound by all the following terms please do not access and/or use Our Site.

2.2 We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Loxwood. Your continued use of Our Site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

2.3 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Our Site content in any way (except for your own personal, non-commercial use). You also agree not to adapt, alter or create a derivative work from any Our Site content (except for your own personal,non-commercial use). Any use of Our Site content requires the prior written permission of Loxwood.

2.4 You agree to use Our Site only for lawful purposes in accordance with these terms and condition, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Our Site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within Our Site.

2.5 Our Site content, including the information, names, images, pictures, logos and icons regarding or relating Loxwood and/or its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

2.6 Under no circumstances will Loxwood be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):

(a) loss of data;

(b) loss of revenue or anticipated profits;

(c) loss of business;

(d) loss of opportunity;

(e) loss of goodwill or injury to reputation;

(f) losses suffered by third parties; or

(g) any indirect, consequential, special or exemplary damages arising from the use of Our Site regardless of the form of action.

2.7 We do not warrant that functions contained in Our Site content will be uninterrupted or error free, that defects will be corrected, or that Our Site or the server that makes it available are free of viruses or bugs.

2.8 The names, images and logos identifying Loxwood or third parties and their products and services are subject to copyright, design rights and trademarks of Loxwood and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Loxwood or any other third party.

2.9 Links on Our Site may lead to other websites. Loxwood accepts no responsibility for the content, accuracy or function of such websites nor does Loxwood endorse the contents of such sites.

2.10 Contributions to www.loxwoodmeadworks.com

2.10.1 Where you are invited to submit any contribution to this Site (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant Loxwood a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with this website’s acceptable use policy and the privacy restrictions set out in this website’s privacy policy. If you do not want to grant to Loxwood the rights set out above, please do not submit your contribution to this Site.

2.10.2 By submitting your contribution to this Site you:

warrant that:

your contribution is your own original work and that you have the right to make it available to Loxwood for all the purposes specified above;

is not defamatory;

does not infringe any law; and

indemnify Loxwood against all legal fees, damages and other expenses that may be incurred by Loxwood as a result of your breach of the above warranty; and

waive any moral rights in your contribution for the purposes of its submission to and publication on this Site and the purposes specified above.

2.11 General

2.11.1 If there is any conflict between these terms and specific terms appearing elsewhere on this Site then the latter shall prevail.

2.11.2 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

2.11.3 These terms shall be governed by and interpreted in accordance with the laws of England and Wales.

3. AGE REQUIREMENT

3.1 You may only purchase Products from our site if you are at least 18 years old.

3.2 The Products on our site can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site.

3.3  We may ask for ID upon delivery to prove you are 18 or over

4. PROCESSING YOUR ORDER

4.1 Our shopping pages will guide you through the steps you need to take an order with us. Our order process allows you to check and amend any errors before submitting your order with us. Please take the time to read and check your order at each page of the order process. After you place an order, you will receive an email from us to acknowledge that we received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in

Clause 4.2

4.2 We will confirm our acceptance to you by sending you an email that confirms that the Product(s)s have been dispatched (“Processing Order“).  The Contract between us will only be formed when we send you the confirmation. You are entitled to amend your order after it has been placed but before the process order email is sent. IF you wish to amend your order please e-mail hello@loxwoodmeadworks.com

4.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

4.4. Shipping Policy

4.4.1 We only deliver within mainland UK only (excluding Highlands & Islands of Scotland, Northern Ireland, Isle of Man and Isle of Scilly).

4.4.2 For standard delivery, our aim is to provide you with your purchases within 2-3 working days (Monday – Friday, excluding bank holidays).

4.4.3 For express delivery, our aim is to provide you with your purchases next day. This applies to all orders purchased before midday (Monday – thursday, excluding bank holidays)

4.4.4 Large volume orders may be subject to additional delivery shipping charges. This will be discussed with you prior to your order being dispatched

4.4.6 We use Parcelforce Worldwide for all deliveries. ID may be asked for upon delivery and a signature will be required.

4.4.7 We will always try our best to ensure that these delivery times are met, but cannot be held responsible if orders are delayed due to third party issues. For example, bad weather conditions or courier problems.

4.4.8 If you do not receive you order with 5 days, please contact us at hello@loxwoodmeadworks.com

 

4.5 Returns Policy

4.5.1 We strive to provide you with products that are of a high quality but if for some reason the product appears to be faulty, you must inform us by email within 7 days of receiving the product that there is an issue.

4.5.2 If you receive the product broken or unable to be consumed, we will replace the goods at an expense of only delivery charges (standard only).

4.5.3 We do not accept returns.

4.5.4 You are unable to cancel orders once shipped. If there are errors with your order, for example, a wrong number of bottles purchased, we will try our best to assist you within reason.

4.5.5 For any returns queries, please contact us on hello@loxwoodmeadworks.com

Last Updated: October 30, 2024

At Loxwood Meadworks, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, as well as your choices regarding your information. By using our site, you consent to the processing of your personal information in accordance with this policy.

What Information Do We Collect?

Information You Provide to Us:

  • Registration and Sign-Up: Information provided during registration or when signing up for our email database.
  • Purchases: Details collected when you purchase items, including your name, email address, phone number, date of birth, and social media profile information.
  • Transaction Details: Your purchase history, items saved in your basket, and payment information (credit/debit card numbers and billing/shipping details).
  • Promotional Inquiries: Any additional information we may request for promotional offers or activities.

Information Collected Automatically:

  • Cookies and Tracking Technologies: We use cookies to collect device information, IP addresses, usage data, and location data. For more details, please refer to our Cookie Policy.

Information from Third Parties:

  • We may receive information from third parties, such as when someone buys a gift for you or from our partners. This may include details like your name, location, age, and shopping habits, processed in compliance with applicable laws.

How Do We Use Your Information?

We use your information to:

  • Process Orders: Fulfill your orders and ensure a seamless experience. Your information will not be used for marketing unless you give explicit permission.
  • Customer Support: Respond to your queries and provide assistance.
  • Competitions: Notify you if you win a competition or confirm your entry in future events.
  • Fraud Prevention: Protect against fraud and ensure secure transactions.
  • Service Improvement: Analyze data to enhance our services, conduct research, and develop new products, using anonymized and aggregated data as needed.

How We Share Your Information

We may share your personal information with:

  • Affiliated Companies and Service Providers: Trusted partners that assist us in running our business, such as delivery services, payment processors, and IT providers. We ensure they adhere to strict data protection measures.
  • Social Media Plugins: Our site may include plugins from social media networks that may collect data even if you're not logged in. We recommend reviewing their privacy policies for more information.

We will not sell or distribute your data without your consent, unless required by law. We will disclose your information only as outlined in this policy or to protect the rights of our business and users.

Sharing Information Overseas

Your personal information may be transferred to service providers in countries outside your residence. We will take appropriate measures to ensure your data is protected according to the standards set within the EEA. Your data will be processed in accordance with this Privacy Policy, regardless of your location.

Data Security

We implement comprehensive technical and organizational measures to protect your data. Our employees are committed to maintaining confidentiality, and we carefully select our service providers based on their adherence to high security standards.

Your Rights

You have the right to:

  • Access Your Data: Request details about the personal information we hold about you.
  • Object to Processing: You may object to how we process your information, although this may impact our ability to provide services.
  • Correct or Delete Data: Request correction of inaccurate data or deletion of information that is no longer necessary.

Contact Us

If you wish to opt out of marketing communications, please follow the ‘unsubscribe’ link in our emails or reply ‘stop’ to any SMS messages. Note that even if you opt out, we may still send information related to any account or business relationship.

For inquiries about your rights or our practices regarding your personal information, please contact us at hello@loxwoodmeadworks.com.

Changes to Our Privacy Policy

We review our Privacy Policy regularly and may make updates as necessary. Any changes will be posted here. This Privacy Policy was last updated on October 30, 2024.

AWRS Unique Reference Number: XWAW00000111623

At Loxwood Meadworks, our Due Diligence Code of Conduct (DDCOC) embodies the core principles and values that guide our decisions regarding the purchase and supply of alcoholic products. It serves as our commitment to knowing our customers and suppliers while ensuring that every transaction aligns with our standards of integrity and responsibility.

We believe that a strong supply chain is built on transparency and trust. Our DDCOC is designed to prevent any engagement with illicit customers or suppliers, allowing us to maintain the highest standards in our business practices. To this end, we regularly review all our partners to quickly identify any changes in their activities and take appropriate action.

Guidelines for Customers and Suppliers

To foster a responsible trading environment, we require all customers and suppliers to provide specific documentation and complete a set of questions for a thorough risk assessment before opening an account. Only those who successfully pass our risk assessment will be eligible for trade with Loxwood Meadworks.

Additionally, we have established a strict policy for payment methods: we only engage with suppliers who accept payment via bank transfer. Cash payments are not permitted.

Our designated Accounts Officer or another authorized team member will meticulously review all submitted information, with Danny Bacon overseeing the final sign-off. If a customer or supplier does not meet our risk assessment criteria, all transactions will be halted immediately pending further review. If the review yields unsatisfactory results, the account will be closed indefinitely.

Regular reviews of customer and supplier information will be conducted, with oversight from our Accounts Officer and final approval by Danny Bacon. All checks and reviews will be documented in the respective files, and reminders for ongoing assessments will be logged to ensure diligence.

Implementation and Training

The DDCOC will be maintained by Danny Bacon, who will also oversee all related training. New staff members will undergo comprehensive training on our DDCOC to ensure they are well-versed in our procedures. Daily checks will be implemented to identify any transactions that may raise red flags, particularly regarding fraud or evasion of duty. Key areas for daily scrutiny include purchase order processing and customer orders.

Supplier Due Diligence Policy

As part of the Alcohol Wholesaler Registration Scheme (AWRS), Loxwood Meadworks conducts essential due diligence checks on our supply chain partners. We kindly request the following documentation from suppliers:

  • Company introduction outlining the nature of your business
  • Completed AWRS Supplier Form
  • Copy of your Incorporation Certificate
  • Copy of your VAT Certificate
  • Latest filed accounts
  • Money Laundering Certificate, if applicable
  • Owner/Director/Proprietor ID details
  • Company bank details
  • AWRS number (if issued) for UK-based suppliers
  • Recent business utility bill (less than 3 months old)
  • Headed paper with Director’s signature
  • Proof of due diligence practices
  • For UK duty-paid suppliers, copies of form W-5 or similar, demonstrating duty payment

Once this information is received, a qualified team member will evaluate the supplier’s overall risk. If a supplier is deemed high risk, further questions and site visits may be conducted as needed. Any suspicious retail pricing or improper trading patterns will be reported to HMRC promptly.

High-risk suppliers will undergo reviews every three months, while all other suppliers will be reviewed annually. Loxwood Meadworks representatives will also visit supplier premises to verify business records.

Customer Due Diligence Policy

To register for trade, retailers must provide the following documentation:

  • Copy of your Incorporation Certificate
  • Copy of your VAT Certificate
  • Company bank details
  • Owner photo ID (passport or driving license)
  • Recent business utility bill (less than 3 months old)

After collecting this information, we will conduct necessary checks before opening your account. Payment methods accepted include cash (for onsite sales only), card, or bank transfer; we do not accept cheques. Cash transactions will comply with Money Laundering Regulations.

For wholesalers looking to open an account, we require the following documents:

  • Copy of your Incorporation Certificate
  • Copy of your VAT Certificate
  • Company bank details
  • Owner photo ID (passport or driving license)
  • Recent business utility bill (less than 3 months old)
  • AWRS URN
  • Business address photograph, if applicable

Once this information is gathered, a qualified team member will complete a risk assessment. Customers identified as high risk will undergo further questioning, with high-risk customers being re-evaluated every three months. All other customers will be reviewed annually.

Customers who do not meet our internal checks will be informed that their accounts cannot be opened, and any suspicious behavior will be reported to HMRC without delay.